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Frequently Asked Questions

 

  Frequently Asked Questions

 

Question:
How do I place an order on-line?

Answer:
If you have already an on-line account established click on the "Login" link and log in to your account (Fig 1 and 1a).

Fig. 1 and 1a

To add items to your shopping cart click on the "Products" link in the side bar (Fig. 2 and 2a).

Fig. 2 and 2a

Browse through the product categories (Fig. 3). You have two options placing items in your shopping cart:

Fig. 3 and 3a

  1. Click on the "Buy Now" button (Fig. 3a) next to each product listing. This will add one of the selected items to your cart and displays your current shopping cart.
  2. Since we have structured volume pricing and don't have enough room available to display the entire pricing table on the list page please click on the product image or product detail link (Fig. 3a). This will open up the product in a separate page (Fig. 4). This page holds all information available about the selected item including the structured volume-pricing table (Fig. 4a). At this point decide on the quantity of the selected item that you would like to add to your shopping cart, type that number into the text field and click on the "Add to Cart" button (Fig. 4a).

Fig. 4 and 4a

The selected item is placed into your shopping cart (Fig. 5). If you need to change the desired quantity of a particular item you can do so in your shopping cart (Fig. 5a) by typing a new number into the Quantity text field and click on the "Update Cart" button. If you would like to remove an item from your cart simply check the box in the remove column (Fig. 5a) in your shopping cart then click on the "Update Cart" button. Your updated cart is displayed with the new numbers / without the removed items.

Fig. 5 and 5a

Once you have all desired items placed in your shopping cart click on the "Check Out" button (Fig. 5a). If you are already logged in to your account you will automatically go to the billing and shipping options page. If you are not logged in to your account you are presented with the login screen (Fig. 1 and 1a). Please log in to advance to the billing and shipping options page (please note that if you have placed items in your shopping cart at a prior visit and have not removed those items or made that purchase, those items are still in your shopping cart! If you don't have an account on our system please select the "New Customer" option and click on the "Continue" button (Fig. 1 and 1a) to create an account. You must have an account on our system before you can place your order. Please fill out all information on this page (Fig. 6) then click on the "Continue" button (Fig 6). UPS will not ship to P.O. Box addresses.

Fig. 6

Once you have created your new account you will advance to the billing and shipping options page.

On the billing and shipping options page (Fig. 7) please select your desired method of payment (Fig. 7a) (click here to see what type of payments we accept and how the selected payment option will affect your order) and the desired method of shipment (Fig. 7b) (click here to learn more about shipping cost), enter any required information as well as special instructions in the "Comments" field (Fig. 7b) then click on the "Continue" button (Fig. 7c).

Fig. 7, 7a, 7b, 7c

At this point our system will perform certain validation and checking routines. Once all information has been verified you will advance to the "Order Confirmation" screen (Fig. 8). On this page you can review your order, shipping and payment details (Fig. 8a). If everything is correct click once on the "Confirm Order" button (Fig. 8a) to process your order. Please be sure click the "Confirm Order" button (Fig. 8a) only once to avoid double processing of your order.

Fig. 8 and 8a

If you need to make changes to your order on the "Order Confirmation" screen simply press the back button on your web browser or use any one of the links in our menu bar. If you do so your entered billing information (credit card number, eCheck information etc.) needs to be re-entered at the next checkout attempt.

Fig. 9 and 9a

Once your order is processed by our system you will receive a confirmation / success message (Fig. 9 and 9a). You will also be notified via e-mail of your successful order. NOTE: Once your order has been placed you will not be able to make any changes to this order on-line. Please contact Customer Service for assistance.You may click on the "Account History" button (Fig. 9a) to track/view your order that you have just placed. You can also view/print a detailed invoice. Please track your order and inspect your order within 24 hours of delivery. Please report any damage to the package or it's contents to us right away. Read more about what to do if your ordered item(s) is(are) damaged.

 

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