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Frequently Asked Questions

 

  Frequently Asked Questions

 

Question:
Can I return or exchange my purchase?

Answer:
Most returned items will be refunded less a minimum 25% restocking fee, shipping and handling (if applicable). Acudor Products and Elmdor Products items have a minimum 40% restocking fee. We only accept unopened, unused and non-custom items. Before you return your unopened, unused, stock item(s) you must contact us by phone or via e-mail and obtain and RMA number from one of our customer service representatives. Without this number we are unable to process your return.
If you have purchased the item to be returned under volume pricing your original order will be recalculated in case you fall into a different price category.

Example 1: Please note that prices are used as examples and may not be the actual prices charged for the items to follow. If you have purchased 12 AP69 Access Able® access panels for the volume discount price of $13.45 per piece (a total of $161.40) and you decide to return 1 of the 12 AP69's for a refund the price of the 11 AP69 access panels defaults to the regular purchase price of $13.95 per piece. At this point your original order needs to be recalculated since it now does not qualify for the volume discount pricing. The regular price of $13.95 per piece (a total of $153.45 for 11 AP69's) applies to the 11 AP69's that you decided to keep. This return would result in a refund of $7.95 (the difference between original purchase price and newly calculated price for the products that you keep. Plus a 25% (40% for Acudor products) restocking fee for the single, returned AP69 (based on $13.95 purchase price) at $3.49. This return would result in a $4.46 refund if you should decide to have an RMA issued.

Calculation:
Original purchase price of 12 AP69 = $161.40
New cost of original order for 11 AP69 = $153.45
Intermediate refund amount for 1 AP69 = $7.95
Minus 25% (40% for Acudor products) restocking fee for 1 AP69 = $3.49
Total refund for 1 returned AP69 = $4.46

In this example we would take the original purchase price of the 12 AP69 of $161.40 and subtract the new cost for the 11 AP69 of $153.45 which leaves a remaining balance of $7.95. The we subtract 25% (40% for Acudor products) restocking fee for 1 AP69 at regular cost in the amount of $3.49 from the calculated refund amount $7.95. This leaves a refund of $4.46 if you decide to return the product.

Example 2: Again, the prices are used as examples and may not be the actual prices charged for the items to follow. If you have purchased 7 AP69 Access Able® access panels for the standard price of $13.95 per piece (a total of $97.65) and you decide to return 1 of the 7 AP69's for a refund or exchange we will refund $13.95 minus the 25% (40% for Acudor products) restocking fee of $3.49. For the returned AP69 access panel after we have received the unopened, unused item at our warehouse we will refund $10.46

We do not assume the cost for any return shipments.

 

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